Privacy Policy PRIVACY POLICY

Privacy Policy Personal Information Protection

Sheng Hero Corporation (hereinafter "the Company") fully recognizes the importance of personal information obtained from customers who use our products, websites, events, seminars, and other services, as well as the social demand for personal information protection. We manage such information appropriately with the utmost care.
When handling personal information of users (information that can identify a specific individual, the same applies hereinafter), the Company complies with the Act on the Protection of Personal Information and other related laws and guidelines.

The Company recognizes that protecting personal information is an essential requirement for gaining social trust and promoting corporate activities.
We pay close attention to the appropriate management and use of customer personal information and implement the following measures.

Handling of Personal Information

1. Management of Personal Information

Based on the Act on the Protection of Personal Information and other laws related to personal information protection, the Company appoints a manager responsible for customer personal information and manages it appropriately in accordance with our personal information protection regulations. The personal information protection manager is the head of our Compliance Department, who strives for appropriate management and protection of personal information.

2. Purpose of Use and Scope of Collection

When collecting personal information such as name, address, phone number, and email address from customers, we inform you in advance of the purpose of use and contact points, and collect your personal information within an appropriate scope. We acquire personal information through lawful and fair means and do not obtain personal information from third parties without consent.

3. Purpose of Use of Personal Information

We use your personal information only within the scope of purposes you have consented to. The main purposes of use are as follows:

• Identity verification, acceptance of contracts/applications, account management
• Provision/delivery/billing/invoicing of products and services, support and inquiry response
• Notification of important information (changes to terms and conditions, failures, security information, etc.)
• Monitoring and prevention of unauthorized use, security assurance, system maintenance and failure response
• Analysis for service improvement and new feature development (access analysis, quality improvement surveys, etc.)
• Information about our products, events, seminars, etc. (we respect your request to unsubscribe)

When changing the above purposes of use, we will do so within a scope reasonably related to the original purpose and notify or announce the changed purposes to customers.

4. Retention Period of Personal Information

We define a retention period within the scope necessary for the purpose of use of personal information and promptly dispose of or delete personal information after the retention period expires. However, this does not apply when retention is required by law.

5. Prohibition of Disclosure to Third Parties

We do not provide or disclose your personal information to third parties except in the following cases. Note that provision through joint use or outsourcing does not constitute disclosure or provision to third parties.

• When consent is obtained from the individual
• When required by law or order
• In emergencies when protection of life or property is necessary
• When cooperating with government or local authority operations

6. Supervision of Outsourcing Partners

When we disclose your personal information to outsourcing partners to achieve the purposes you have consented to, we contractually obligate them to strictly manage personal information at the same level as the Company and conduct appropriate supervision. In such cases, we conclude contracts regarding the handling of your personal information with these outsourcing partners and appropriately manage and supervise them.

7. Information Security Measures

We implement technical and organizational security measures to prevent leakage, loss, alteration, unauthorized access, etc. of your personal information, and continuously strive to ensure and improve information security.

8. Education and Awareness

We educate and raise awareness among all officers and employees to understand the importance of personal information protection and handle customer personal information appropriately.

9. Disclosure, Correction, Suspension of Use, etc.

When customers wish to disclose, correct, add, delete, suspend use, erase, or stop third-party provision of their personal information, we will confirm your identity and respond within a reasonable period and scope. For these procedures, please contact us through "10. Contact Information."

10. Contact Information

For inquiries about our handling of personal information, please use the contact form on our website.

11. Continuous Improvement

We comply with laws and other norms related to personal information protection and continuously review and improve our personal information protection efforts in response to changes in the social environment. This Privacy Policy may be reviewed and revised as needed in response to changes in laws or our business operations.